ShippingandReturn

Shipping & Return

Shipping Policy

We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.

With warehouses on both coasts, we are able to reach most of our customers within a 3-5 business day timeframe.

Note:We provide FedEx, UPS ground shipping service. Please contact us before making the order if you ask for express shipping.

Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven't processed the order yet, we can make the change. If the order has already been processed and is on the FedEx truck (even though the order doesn't show shipped in the marketplace), or has movement on FedEx.com, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).

Cancellation Policy

You have 24 hours of waiting period after the order is placed. You should send a cancel request as soon as possible if you change your mind. For any cancel request over 24 hours after the purchase time, you have to pay for the operation and restocking fee, usually 10%-20% of the item total. If you cancel the same day, we should be able to keep the order from shipping and your refund will be processed within 1-2 business days.

If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days. Please note: Once we have processed your refund, it may take your financial institution an additional 3-7 business days to return your funds to you.

Return & Refund Policy

Product Inspection

To ensure your satisfaction, all items undergo rigorous quality checks before shipment. Upon delivery, please:

If the shipping box is damaged, which may affect the product inside, refuse delivery and contact us immediately.
If the box is intact but the product is damaged, missing parts, or has broken components, do not use it and notify us promptly. Unreported issues may void further liability.

Return Terms & Conditions

Cooling-off Period (0-15 Days After Delivery)

Returns are accepted if the original shipping package remains unopened.
Cost: A 10%-20% restocking and handling fee applies.

Missing/Damaged Parts Warranty (0-15 Days After Delivery)

If the outer packaging is intact, verify contents against the manual/parts list. Report any shipping-related missing or damaged parts within 15 days.
Cost: Free replacement parts. Claims beyond this period are invalid.

Manufacturing Defects (0-30 Days After Delivery)

Non-human-induced defects qualify for free returns/exchanges within 30 days.
Cost: Returns due to subjective reasons (e.g., wrong purchase) require customer-paid return shipping.

After 30 Days

No returns accepted, but free replacement parts or paid item exchanges are available.
Cost: Parts replaced free of charge; exchange costs vary case by case.

How can I return a product?

On-call pickup
If you'd like us to arrange for the item(s) to be picked up, please contact our customer service to arrange a pickup. Please note that a collection fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the pickup with you.
Self-Return
If you choose to return the product/order yourself, you can use any carrier you prefer. However, in this case, please be sure to provide us with the tracking number and the name of the carrier, so that we can track the status of the returned item in a timely manner. The return shipping fee incurred by this return method will be borne by you.

Additionally, if there are any quality issues with the returned product, please contact our customer service representatives first and do not return the item yourself.

1.If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us. Maxlead may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.

2. All other returns (buyer's remorse, canceled orders that shipped before cancelling, ordered the wrong color/size/type, etc.) are shipped back to Maxlead at the customer's expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Maxlead, and it must be confirmed as returned to our warehouse to complete any refund. Please note that it is at the company's discretion to decide if the item may be returned to Maxlead. Unauthorized returns will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.

See the links below for information on how to contact Afterpay or PayPal regarding their refund processes and procedures. For these and other payment vendors, please contact your financial institution regarding your refund status first before contacting Maxlead after the typical 10-14 business day refund period.

Refunds issued for purchases made using Afterpay or Paypal will be refunded to your Afterpay or Paypal account. For more information on Afterpay refund processing please see https://help.afterpay.com. For questions related to your specific Afterpay account or billing, please contact Afterpay Customer Service. For more information on PayPal refund processing please see PayPal Refund FAQ. For questions related to your specific PayPal account or billing, please contact PayPal Customer Service.