Help & FAQs

You have 24 hours of waiting period after the order is placed. You should send a cancel request as soon as possible if you change your mind. For any cancel request over 24 hours after the purchase time, you have to pay for the operation and restocking fee, usually 10%-20% of the item total. If you cancel the same day, we should be able to keep the order from shipping and your refund will be processed within 1-2 business days. For more details, please refer to the Shipping & Return Policy page.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

The current ETA for Gomaxlead products is 1day warehouse processing time + 3-5 business days after shipped.

Fedex and UPS.

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Shipping carriers are experiencing surge demand in the US due to high demand and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

We have over 11 warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-5 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates(e.g., Puerto Rico). We do not ship outside the United States at this time.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at sales@gomaxlead.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Depending on the circumstances, customers have a 30-day return and exchange policy. Please refer to our Shipping & Return Policy for details.

If you need to return the product, please contact our customer service representatives first and do not return the item yourself.
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.
Please refer to the Shipping & Return Policy page for return terms and procedures.

Refunds are processed within 7 days from when we receive the item(s).